Policies

Scheduling Appointments

To accommodate your appointment needs, we recommend scheduling your next service prior to your departure. This ensures a time, day of week and preferred esthetician to serve your needs.

If the total amount of services for your Glo Spa appointment is equivalent to $100 or more, a credit card is required to schedule the appointment.

Service means everything to us! If you are unable to call during regular business hours, please leave a message on our answering machine. A guest care team member will return your call as soon as possible.

Groups of Three or More

Our commitment is to provide a relaxing spa environment for all of our guests. Only guests with spa appointments can lounge in the spa areas. Please be quiet and courteous throughout your visit…celebrate with whispers! Large groups may require prepayment of 50 percent down to reserve service time.

Children

In order for us to spend quality time with you, we ask that children not be left unattended. This policy is meant to provide safety for the child, as well as to minimize distractions for other guests. Thank you for your understanding.

Cell Phone Policy

For the consideration of all our guests, we ask that you please turn all cell phones to silent/vibrate during your visit to the salon.

Change or Cancellation

If you find that you are not able to make your scheduled appointment, please notify Glo Spa as soon as possible so we can fill the time with another guest. We require a minimum of 24-hour notice for changing or cancelling an appointment. We understand emergencies happen, therefore, the first cancellation made with less than 24-hour notice will be our gift of grace to you. The second cancellation under 24 hours will be charged 50% of the scheduled service and all future appointments must be reserved with a credit card. The third cancellation under 24 hours will be charged 100% of the scheduled service and all future appointments must be reserved with a credit card.

No Show or Multiple Cancellations

If a scheduled appointment results in a no show, the first will be allowed at no charge. All future appointments must be reserved with a credit card. Second time no shows will result in a 100% charge equal to the scheduled service and all future appointments must be reserved with a credit card. Third time no show appointments will result in 100% charge equal to the scheduled service and all future appointments must be pre-paid with a credit card.

Punctuality / Late Arrivals

Glo Spa is located in busy Downtown Manhattan. Because parking can be very limited, please allow yourself additional time to park. It is possible that your full service may not be completed due to late arrival for your appointment. Arriving more than 15 minutes late will result in the appointment being rescheduled for a different time and any future appointments will be required to be reserved with a credit card.

Privacy

Your comfort and privacy are of the utmost importance to us. Spa services require various levels of undress and we are trained in appropriate methods of draping. Although your therapist will discuss with you a complete overview of the treatment you will experience, please feel free to ask any questions or make special requests to ensure your own comfort level.

Valuables

Glo Spa can not be responsible for lost or stolen items. Please leave your valuables at home or carry them with you.

Refund Policy

Refunds are not offered on services. Please contact Glo Spa within 7 days if you are unhappy with your service for any reason and we will consider any adjustments necessary to ensure the best possible outcome for you.

A refund on product will be considered if it is returned within 7 days of purchase and in its original, unopened packaging.

Guest Feedback

We appreciate and need your feedback. In order to provide quality service, we welcome your suggestions.

We reserve the right to adjust prices without notice.